When you buy from us

Enjoy exclusive services

What you can expect at our Vancouver and Toronto stores, before and after you buy. Every service here is offered at both.

Hands in white gloves holding a wrapped gift

Pick up and returns

Reserve and pick up

Reserve online and pick up at our Vancouver or Toronto store. If it's not in stock, we'll call you. Unpaid reservations are held for 2 days from the day we send your confirmation email. We deliver across Canada for certain products: call or email us to ask about delivery.

Payment options

Pay in store when you pick up, or by card online. If you've paid and it isn't in stock yet, we'll call you when it's ready.

Larger systems

Anything above $8,000, for one product or a whole basket, is sold in store. Come in and we'll go through it with you.

Exchanges

Products may be exchanged within 14 days if they haven't been opened, at our Vancouver or Toronto store.

Packaging and gifting

Gift wrapping

Gift wrapping is free at both stores. We only charge for the packaging, usually $2 to $5.

In-store gifting

Come in to either store for personal advice, and hear the gift before you give it.

Corporate gifting

For employees, clients and partners.

Learn more

Customer care

Call or email either store with any question, before or after you buy.

Vancouver: +1 (604) 359-8666, admin@epicluxury.ca

Toronto: admin@epicluxury.ca

Repair and warranty

Repairs

Bring it to our Vancouver or Toronto store. If it's out of warranty, there's an inspection fee, and once we know what's wrong we'll give you a price for the repair.

Warranty

If your product is still under warranty, we'll help you make a claim or get a replacement, in Vancouver or Toronto.

In-store services

Book a demo in Vancouver or Toronto and we'll set aside time to play what you'd like to hear.

Book a demo

Home and site visits

From Vancouver or Toronto, we can come to your home or site to look at the space and talk it through with you.

Ask about a visit

Installation

For products that need it, our Vancouver and Toronto teams can install them for you. Installation has its own cost, which depends on the product and the job.

Custom integration