Frequently Asked Questions

Topics

How to buy
Reserving, paying, enquiries and how we reply.
How to buy page
Reserve and pick up
How reserving and picking up in Vancouver or Toronto works.
Reserve and pick up page
Exchanges
What can be exchanged, and what to do.
Exchanges page
Customer care
Product guides, warranty and repairs.
Customer care page
Visits and demos
Coming in to listen, with or without a booking.
Visits and demos page
About us
Who runs this store, and how to find out more.
About us page