Policies and terms
Who we are
This site is run by Epic Luxury Systems Inc., a retailer of Bang & Olufsen products. It isn't Bang & Olufsen's corporate site. Bang & Olufsen names and marks belong to their owner.
Products and prices
We try to keep product details and prices right, but they can change. Prices are in Canadian dollars. Please check with us before you decide.
Reserve and pick up
We deliver across Canada for certain products only: call or email us to ask about delivery. Products you reserve or pay for online are picked up at our Vancouver or Toronto store, whichever you choose at check out. A reservation isn't final until we've emailed your confirmation. If a product isn't in stock, we'll call you first. Unpaid reservations are held for 2 days from the day we send that email, and then end. If you've paid online for a product that isn't in stock, we'll call you when it's ready. Online reservations can't go above $8,000 in total.
Exchanges
Products may be exchanged within 14 days if they haven't been opened, at our Vancouver or Toronto store.
Enquiries
Sending an enquiry or booking request isn't an order. Nothing is agreed until we've confirmed it with you.
Other sites
Some links, including Compose yours, take you to other sites. We aren't responsible for what's on them.