Frequently Asked Questions

Reserve and pick up

Do you deliver?

For certain products, yes, across Canada. Call or email us to ask about delivery for the product you want. Online orders are picked up at our Vancouver store (410 Howe St, Vancouver, BC V6C 2X1) or our Toronto store (135 Yorkville Ave, Toronto, ON M5R 3N5), and you choose the store when you check out.

How does reserve and pick up work?

If it's in stock, reserve it and we'll email your confirmation. If it isn't, we'll call you to confirm it's available first, then email your confirmation. You can pay in store when you pick up, or by card online. If you've paid online and it isn't in stock yet, we'll call you when it's ready to pick up.

Can I reserve any product?

You can reserve up to $8,000 online, for one product or your whole basket. Anything above that is sold in store, so come in and see us. Showroom pieces are by enquiry only.

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How long will you hold what I reserve?

Unpaid reservations are held for 2 days from the day we send your confirmation email, and then end. If you've paid, your order doesn't end.

Can you install it for me?

Yes, for products that need it. Installation has its own cost, which depends on the product and the job. Ask us for a quote.

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Still have a question? Contact us.

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